Withdrawal Policy

SETTANTADUE.IT wishes to ensure the complete satisfaction of the Customer.
Pursuant to Article 64 of the Consumer Code, the Customer has the right to withdraw from the contract, without specifying the reason, by returning the Products purchased through the Site within 30 (thirty) days from the date of receipt of the Products.

To exercise the right of withdrawal, the Customer must send an email to [email protected] containing:

• a) the declaration of intent to exercise the right of withdrawal pursuant to Article 64 of the Consumer Code;
• b) the specification of the Products for which the Customer wishes to exercise the right of withdrawal;
• c) the progressive order number issued at the time of purchase;

This communication can also be sent, within the aforementioned 30 (thirty) days period, by registered mail or fax.

In the event that the right of withdrawal is exercised, SETTANTADUE.IT shall fully refund the price of the Products only, provided that they are returned by the Customer in excellent condition, in their original, intact packaging and complete with all parts (including manuals, tags and any other item originally included), and only if the return instructions set out above have been correctly followed.

The right of withdrawal does not apply to motorcycle accessories, including, by way of example and without limitation, components, spare parts, electrical parts, products intended for fitting or installation, and other motorcycle accessories. The Customer's statutory rights in the event of a lack of conformity shall remain unaffected in all cases.

SETTANTADUE.IT reserves the right to refuse the return of Products that do not comply with the requirements set out above. Refunds shall be made in accordance with the methods stated in the "Payment Methods" section, based on the payment method used for the purchase.

The shipping costs and the responsibility for returning the Products in case of withdrawal are borne by the Customer. Any costs incurred by the Customer for the return will not be refundable.

SETTANTADUE.IT undertakes to promptly refund the Customer no later than 30 days from the date of return of the Products and will send a confirmation email of the refund.

SETTANTADUE.IT will not be responsible for the refund or compensation for Products returned but never received due to loss, theft, or damage not attributable to SETTANTADUE.IT.

If the Customer wishes to modify or cancel the submitted order, they must promptly send an email to [email protected]. Once the Product has been shipped, the order cannot be canceled or modified until the shipped goods have been returned to SETTANTADUE.IT. In such cases, the return policy described above applies.